Browse Jurisdiction Rules and Data Use
We apply this notice to accounts created from Malaysia and to requests that reach us from elsewhere, so long as local law allows us to respond. When you send Touch 'n Go, GrabPay, Boost or FPX payments, the reference details may sit beside your account record
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for checks, refunds, or dispute handling. That trail helps us verify a case without asking you to repeat the same facts each time. Whether you are in Shah Alam or another Malaysian city, the same request channel applies, although the outcome can change once a local
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rule or retention duty comes into play. If a requirement changes, we follow the rule that applies in your location and adjust how we handle your data, access, and retention.
Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.